{"id":2560,"date":"2024-01-28T09:31:00","date_gmt":"2024-01-28T09:31:00","guid":{"rendered":"https:\/\/blog.flipbuilder.com\/?p=2560"},"modified":"2024-03-04T09:05:06","modified_gmt":"2024-03-04T09:05:06","slug":"general-troubleshooting-tips","status":"publish","type":"post","link":"https:\/\/blog.flipbuilder.com\/fr\/general-troubleshooting-tips\/2560\/","title":{"rendered":"Conseils g\u00e9n\u00e9raux de d\u00e9pannage"},"content":{"rendered":"<p>Tout comme la vie ne se d\u00e9roule pas toujours comme pr\u00e9vu, nous pouvons \u00e9galement rencontrer des probl\u00e8mes lors de l&#039;utilisation du programme. Comment pouvons-nous r\u00e9soudre le probl\u00e8me le plus rapidement possible ? Je vais vous donner quelques conseils g\u00e9n\u00e9raux de d\u00e9pannage dans ce blog. Bien s\u00fbr, nous sommes toujours heureux de vous aider et vous pouvez nous contacter pour obtenir de l&#039;aide. Cependant, comme notre \u00e9quipe d&#039;assistance n&#039;est pas disponible 24 heures sur 24, ces conseils peuvent vous \u00eatre utiles.<\/p>\n<style>\/*! elementor - v3.16.0 - 17-10-2023 *\/<br \/>\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style>\n<h2><a href=\"https:\/\/help.flipbuilder.com\/?_gl=1*129ve48*_gcl_aw*R0NMLjE3MDg2NzM3MTguQ2p3S0NBaUFfdHV1QmhBVUVpd0F2eGtnVGxOTjdNWVdManFHX0k5TlBOYl9YZTFLWmNmMEdwLURSTjZkcWVtNElUcE80cm5FRFc1MVdCb0M0bjBRQXZEX0J3RQ..*_gcl_au*MTA0MTA1NzQ5NC4xNzA5NTMxMzYx*_ga*MTgyMTUyMzg4NS4xNjkzODc4MjY3*_ga_QY7GGDX1QV*MTcwOTUzMDQ4NS4yMTQuMS4xNzA5NTM5NTAwLjYwLjAuMA..\" target=\"_blank\" rel=\"noopener\">1. Centre d&#039;aide<\/a><\/h2>\n<p>Voici six sections de contenu dans le centre d&#039;aide. Le contenu couvre un guide de d\u00e9marrage rapide, des questions fr\u00e9quemment pos\u00e9es, des manuels d&#039;utilisation, etc.<\/p>\n<p><img decoding=\"async\" width=\"800\" height=\"486\" src=\"https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/help-center-troubleshooting-tips-1024x622.png\" alt=\"centre d&#039;aide - conseils de d\u00e9pannage\" loading=\"lazy\" srcset=\"https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/help-center-troubleshooting-tips-1024x622.png 1024w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/help-center-troubleshooting-tips-300x182.png 300w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/help-center-troubleshooting-tips-768x466.png 768w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/help-center-troubleshooting-tips-18x12.png 18w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/help-center-troubleshooting-tips.png 1406w\" sizes=\"(max-width: 800px) 100vw, 800px\"><\/p>\n<ol>\n<li data-id=\"vasmot\" data-level=\"0\" data-level-text=\"%1.\" data-order=\"0\" data-format=\"STNumberFormat_decimal\" data-type=\"Numbered\" data-task-state=\"STTaskState_todo\"><b>D\u00e9marrage rapide<\/b>: Il s&#039;agit d&#039;un bref aper\u00e7u des principales fonctionnalit\u00e9s du programme.<\/li>\n<li data-id=\"vasmot\" data-level=\"0\" data-level-text=\"%1.\" data-order=\"1\" data-format=\"STNumberFormat_decimal\" data-type=\"Numbered\" data-task-state=\"STTaskState_todo\"><b>Licence et paiement<\/b>: Cette section r\u00e9pond aux questions les plus fr\u00e9quemment pos\u00e9es sur les licences et les paiements.<\/li>\n<\/ol>\n<ol start=\"3\">\n<li><b> Application de bureau<\/b>: Vous trouverez ici les r\u00e9ponses aux questions fr\u00e9quemment pos\u00e9es concernant l&#039;utilisation du programme et la configuration du livre.<\/li>\n<li><b> Service compl\u00e9mentaire d&#039;h\u00e9bergement<\/b>: Cette section pr\u00e9sente le service compl\u00e9mentaire d&#039;h\u00e9bergement fourni par FlipBuilder.<\/li>\n<li><b> Manuel de l&#039;Utilisateur<\/b>: Le manuel d&#039;utilisation couvre toutes les fonctionnalit\u00e9s du programme. Si vous souhaitez avoir une compr\u00e9hension syst\u00e9matique et compl\u00e8te du programme, vous pouvez consulter le manuel d&#039;utilisation. Il existe une version en ligne ainsi qu&#039;une version PDF hors ligne.<\/li>\n<li><b> Signaler des probl\u00e8mes<\/b>: C&#039;est l&#039;entr\u00e9e de la soumission d&#039;un ticket. Contactez-nous en soumettant un ticket !<\/li>\n<\/ol>\n<p>Pour trouver des r\u00e9sultats plus pertinents, nous vous recommandons d&#039;utiliser un seul mot pour la recherche dans le centre d&#039;aide. En effet, si vous utilisez une expression qui n&#039;est pas disponible dans notre centre d&#039;aide, elle ne renverra aucun r\u00e9sultat. Lorsque vous effectuez une recherche en utilisant un seul mot, vous pouvez obtenir le nombre maximum de r\u00e9sultats possible. Par exemple, vous voulez savoir si le programme peut convertir par lots des PDF et vous saisissez \u00ab conversion en masse \u00bb dans la barre de recherche, mais nous utilisons officiellement \u00ab conversion par lots \u00bb pour d\u00e9crire la fonctionnalit\u00e9 que vous recherchez, alors aucun r\u00e9sultat de recherche ne sera renvoy\u00e9. .<\/p>\n<p><img decoding=\"async\" width=\"800\" height=\"532\" src=\"https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/error-general-troubleshooting-tips-1024x681.jpg\" alt=\"erreur-conseils g\u00e9n\u00e9raux de d\u00e9pannage\" loading=\"lazy\" srcset=\"https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/error-general-troubleshooting-tips-1024x681.jpg 1024w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/error-general-troubleshooting-tips-300x199.jpg 300w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/error-general-troubleshooting-tips-768x511.jpg 768w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/error-general-troubleshooting-tips-1536x1021.jpg 1536w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/error-general-troubleshooting-tips-2048x1362.jpg 2048w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/error-general-troubleshooting-tips-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\"><\/p>\n<h2>2. Que faire lorsque vous obtenez une erreur de licence ?<\/h2>\n<p style=\"color: ###0c0e0d;\">Vous essayez d&#039;enregistrer le programme en utilisant le code de licence et voyez une erreur\u00a0?<\/p>\n<ul>\n<li data-id=\"b1cjpr\" data-level=\"0\" data-level-text=\"%1.\" data-order=\"0\" data-format=\"STNumberFormat_decimal\" data-type=\"Numbered\" data-task-state=\"STTaskState_todo\"><b>[Erreur de code de licence\u00a0!&#039; = -402]<\/b>:Vous obtiendrez une erreur 402 si votre code de licence ne correspond pas \u00e0 la gamme de produits de la version Plus, notamment Flip PDF Plus, Flip PDF Plus Pro et Flip PDF Plus Corporate. Veuillez t\u00e9l\u00e9charger le programme appropri\u00e9 et r\u00e9essayer votre code de licence.<\/li>\n<li data-id=\"b1cjpr\" data-level=\"0\" data-level-text=\"%1.\" data-order=\"1\" data-format=\"STNumberFormat_decimal\" data-type=\"Numbered\" data-task-state=\"STTaskState_todo\"><b>[Ce code de licence a atteint sa limite d&#039;activation\u00a0!\u00a0\u00bb = -404]<\/b>: Chaque code de licence de programme a une limite sur le nombre de si\u00e8ges d&#039;activation. Si vous obtenez cette erreur, vous devrez effacer les informations d&#039;enregistrement sur votre appareil pr\u00e9c\u00e9dent et <a href=\"https:\/\/help.flipbuilder.com\/docs\/how-to-transfer-the-license-code-to-another-device\/\" target=\"_blank\" rel=\"noopener\">transf\u00e9rer le code de licence vers un autre appareil<\/a>.<\/li>\n<li data-id=\"b1cjpr\" data-level=\"0\" data-level-text=\"%1.\" data-order=\"2\" data-format=\"STNumberFormat_decimal\" data-type=\"Numbered\" data-task-state=\"STTaskState_todo\"><b>[Code de licence erron\u00e9 d\u00e9tect\u00e9. Veuillez saisir un code de licence de %appname%&#039;=-410]<\/b>: Votre code de licence ne correspond pas au programme que vous avez t\u00e9l\u00e9charg\u00e9. Par exemple, vous utilisez le code de licence Flip PDF Plus sur Flip PDF Plus Pro. Veuillez v\u00e9rifier que le nom du programme que vous avez t\u00e9l\u00e9charg\u00e9 est le m\u00eame que le nom du produit figurant sur votre facture ou sur l&#039;e-mail de livraison que vous avez re\u00e7u.<\/li>\n<\/ul>\n<p>Ces trois types d&#039;erreurs de code de licence sont les plus courants. Si vous avez rencontr\u00e9 d&#039;autres erreurs et ne savez pas comment les r\u00e9soudre, n&#039;h\u00e9sitez pas \u00e0 nous contacter.<\/p>\n<h2>3. Que faire lorsque vous obtenez des erreurs d\u2019importation ?<\/h2>\n<p>Je comprends parfaitement que vous vous sentiez frustr\u00e9 lorsque vous rencontrez des probl\u00e8mes d\u00e8s le d\u00e9but. Voici quelques conseils pour vous aider \u00e0 le comprendre.<\/p>\n<p>(1) Si vous n&#039;\u00eates pas s\u00fbr que le programme que vous utilisez est \u00e0 jour, vous pouvez v\u00e9rifier les mises \u00e0 jour sur la page de d\u00e9marrage. Nous vous recommandons de toujours conserver la derni\u00e8re version, car avec chaque version, nous r\u00e9solvons les probl\u00e8mes que vous connaissez ou dont vous n&#039;\u00eates pas conscient.<\/p>\n<p><img decoding=\"async\" width=\"800\" height=\"433\" src=\"https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/Check-for-updates-troubleshooting-tips-1024x554.png\" alt=\"V\u00e9rifier les mises \u00e0 jour-conseils de d\u00e9pannage\" loading=\"lazy\" srcset=\"https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/Check-for-updates-troubleshooting-tips-1024x554.png 1024w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/Check-for-updates-troubleshooting-tips-300x162.png 300w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/Check-for-updates-troubleshooting-tips-768x416.png 768w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/Check-for-updates-troubleshooting-tips-1536x832.png 1536w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/Check-for-updates-troubleshooting-tips-18x10.png 18w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/Check-for-updates-troubleshooting-tips.png 1919w\" sizes=\"(max-width: 800px) 100vw, 800px\"><\/p>\n<p>(2) Cependant, avec la derni\u00e8re version, si vous rencontrez toujours des erreurs d&#039;importation, vous pouvez essayer de changer le moteur de rendu. Diff\u00e9rents moteurs de rendu peuvent restituer les pages diff\u00e9remment, et il n&#039;existe pas de moteur universel. Le changement de moteur de rendu r\u00e9soudra la majorit\u00e9 des probl\u00e8mes d&#039;importation.<\/p>\n<p><img decoding=\"async\" width=\"800\" height=\"597\" src=\"https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/Change-a-render-engine-troubleshooting-tips.png\" alt=\"Modifier un moteur de rendu - Conseils de d\u00e9pannage\" loading=\"lazy\" srcset=\"https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/Change-a-render-engine-troubleshooting-tips.png 977w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/Change-a-render-engine-troubleshooting-tips-300x224.png 300w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/Change-a-render-engine-troubleshooting-tips-768x573.png 768w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/Change-a-render-engine-troubleshooting-tips-16x12.png 16w\" sizes=\"(max-width: 800px) 100vw, 800px\"><\/p>\n<p>(3) Si vous ne parvenez pas \u00e0 r\u00e9soudre le probl\u00e8me, vous pouvez nous envoyer le PDF et une capture d&#039;\u00e9cran du message d&#039;erreur. Nous serons heureux de vous aider \u00e0 le comprendre.<\/p>\n<h2>4. Que faire lorsque vous obtenez des erreurs lors de l&#039;\u00e9dition et de l&#039;exportation du livre ?<\/h2>\n<p>(1) Vous pouvez rencontrer une myriade d&#039;erreurs lors de l&#039;\u00e9dition et de l&#039;exportation de votre livre. Lorsque vous rencontrez ces erreurs, enregistrez d&#039;abord votre projet pour \u00e9viter de perdre votre livre pr\u00e9c\u00e9demment \u00e9dit\u00e9, ce qui vous fera gagner du temps.<\/p>\n<p>(2) Apr\u00e8s avoir enregistr\u00e9 votre projet de livre, red\u00e9marrez le logiciel, importez le projet et voyez si l&#039;erreur se reproduit. Sinon, vous pouvez passer \u00e0 l&#039;\u00e9tape suivante.<\/p>\n<p>(3) Si le r\u00e9sultat est n\u00e9gatif, vous pouvez nous envoyer le projet accompagn\u00e9 d&#039;une capture d&#039;\u00e9cran de l&#039;erreur et nous le r\u00e9soudrons pour vous.<\/p>\n<p><img decoding=\"async\" width=\"800\" height=\"582\" src=\"https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/save-the-book-project-.flbx-file.png\" alt=\"enregistrer le projet de livre (fichier .flbx)\" loading=\"lazy\" srcset=\"https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/save-the-book-project-.flbx-file.png 860w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/save-the-book-project-.flbx-file-300x218.png 300w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/save-the-book-project-.flbx-file-768x559.png 768w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/save-the-book-project-.flbx-file-16x12.png 16w\" sizes=\"(max-width: 800px) 100vw, 800px\"><\/p>\n<h2>5. Comment d\u00e9crire le probl\u00e8me que vous avez rencontr\u00e9 et faire savoir \u00e0 l&#039;utilisateur ce qui se passe\u00a0?<\/h2>\n<p>(1) Il existe une fonction de commentaires dans le programme. Vous pouvez nous envoyer le journal via <a href=\"https:\/\/help.flipbuilder.com\/docs-category\/report-issues\/\" target=\"_blank\" rel=\"noopener\">retour<\/a> pour nous faire savoir quelles actions vous avez effectu\u00e9es dans le programme et quelles erreurs vous avez rencontr\u00e9es. Le fichier journal n&#039;enregistrera aucune autre information priv\u00e9e sur votre ordinateur. Nous respectons votre vie priv\u00e9e et nous engageons \u00e0 prot\u00e9ger vos donn\u00e9es personnelles.<\/p>\n<p>(2) Lors de la soumission d&#039;un ticket, veuillez fournir autant de d\u00e9tails que possible sur l&#039;erreur\/le probl\u00e8me afin que nous puissions le localiser et vous proposer une solution. Dans la plupart des cas, nous utilisons la technique 5W1H pour r\u00e9soudre un probl\u00e8me.<\/p>\n<p><img decoding=\"async\" width=\"614\" height=\"385\" src=\"https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/5W1H-technique-troubleshooting-tips-2.png\" alt=\"Conseils de d\u00e9pannage technique 5W1H (2)\" loading=\"lazy\" srcset=\"https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/5W1H-technique-troubleshooting-tips-2.png 614w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/5W1H-technique-troubleshooting-tips-2-300x188.png 300w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/5W1H-technique-troubleshooting-tips-2-18x12.png 18w\" sizes=\"(max-width: 614px) 100vw, 614px\"><\/p>\n<p>Voici quelques exemples qui vous montrent comment utiliser cette technique pour signaler le probl\u00e8me\u00a0:<\/p>\n<ul>\n<li><b>Quoi (Objet)<\/b>: Que s&#039;est-il pass\u00e9? Exemple-Lorsque j&#039;ai essay\u00e9 de publier le livre au format .html, l&#039;erreur &quot;html a \u00e9chou\u00e9&quot; s&#039;est produite.<\/li>\n<li><b>O\u00f9 (Emplacement)<\/b>: Nous aimerions savoir dans quelle version du programme cette erreur s&#039;est produite. Exemple - J&#039;utilise Flip PDF Plus Corporate version 6.5.7.<\/li>\n<li><b>Quand (Heure)<\/b>:Quand l&#039;erreur s&#039;est-elle produite ? Avez-vous d\u00e9j\u00e0 rencontr\u00e9 cette erreur auparavant ?<\/li>\n<li><b>Qui (personne)<\/b>:Ce n&#039;est g\u00e9n\u00e9ralement pas important.<\/li>\n<\/ul>\n<p>En g\u00e9n\u00e9ral, nous n&#039;exigeons de vous que des informations dans les quatre domaines ci-dessus. Sur la base des informations que vous fournissez, nous essaierons alors de vous donner une solution.<\/p>\n<ul>\n<li><b>Pourquoi (Raison)<\/b>: Pourquoi \u00e7a se passe ?<\/li>\n<li><b>Comment (moyen)<\/b>: Comment le r\u00e9parer?<\/li>\n<\/ul>\n<p><img decoding=\"async\" width=\"800\" height=\"420\" src=\"https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/problem-troubleshooting-tips-1024x538.jpg\" alt=\"conseils de d\u00e9pannage\" loading=\"lazy\" srcset=\"https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/problem-troubleshooting-tips-1024x538.jpg 1024w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/problem-troubleshooting-tips-300x158.jpg 300w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/problem-troubleshooting-tips-768x404.jpg 768w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/problem-troubleshooting-tips-1536x807.jpg 1536w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/problem-troubleshooting-tips-18x9.jpg 18w, https:\/\/blog.flipbuilder.com\/wp-content\/uploads\/2022\/09\/problem-troubleshooting-tips.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\"><\/p>\n<p>L\u00e0 o\u00f9 il y a un probl\u00e8me, il y a une solution. Ne paniquez pas en cas de probl\u00e8me. S&#039;il vous pla\u00eet laissez-nous savoir si vous avez des demandes ou des suggestions. Vos pens\u00e9es signifient le monde pour nous\u00a0!<\/p>\n<p><a href=\"https:\/\/www.flipbuilder.com\/ticket\/\"><br \/>\nRetour d&#039;information<br \/>\n<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Tout comme la vie ne se d\u00e9roule pas toujours comme pr\u00e9vu, nous pouvons \u00e9galement rencontrer des probl\u00e8mes lors de l&#039;utilisation du programme. Comment pouvons-nous r\u00e9soudre le probl\u00e8me le plus rapidement possible\u00a0? Je vais vous donner quelques conseils de d\u00e9pannage g\u00e9n\u00e9raux dans ce blog. Bien s\u00fbr, nous sommes toujours heureux de vous aider, et vous pouvez [\u2026]<\/p>","protected":false},"author":10,"featured_media":2562,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,82,6,67],"tags":[],"class_list":["post-2560","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-publishing","category-ebook-issue","category-ebooks","category-flipbook-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>General Troubleshooting Tips<\/title>\n<meta name=\"description\" content=\"Where there is a problem, there is a solution. 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